Returns & Exchanges
At Renatos Florist, we strive to ensure every bloom meets our high standards of freshness and beauty. If your order arrives damaged or fails to meet your expectations, we offer a straightforward return and replacement process to ensure your home remains vibrant.
Notify Within 24 Hours
Due to the perishable nature of floral arrangements, please contact our customer care team within 24 hours of delivery to report any issues with your order.
Capture Quality Photos
Please provide clear photographs of the flowers and the original packaging to help us assess the condition and improve our future delivery standards.
Verification and Approval
Our floral experts will review your submission and confirm if a replacement or a full refund is applicable based on our freshness guarantee.
Resolution Delivery
Once approved, we will either dispatch a fresh replacement bouquet to your address at no extra cost or process a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing